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Frequently Asked Questions

All of our products are produced in and from the United States. We partner with multiple fulfillment partners around the United States to manufacture and ship our products.

Please contact us at support@witthreads.com with the following information; name or order number and the edit request. Please note, all order edit requests must be placed within 24 hours after the order has initially been placed. After the order has gone into production, order edits requests will not be granted.

Please contact us at support@witthreads.com with the following information; name and order number. Please note, all cancellation requests must be placed within 24 hours after the order has initially been placed. After the order has gone into production, cancellation requests will not be granted.

Please contact us at support@witthreads.com with the following information; name or order number, images displaying the damaged or defective products.

   1. Name or Order Number.


   2. Images displaying the damaged or defective products.


   3. Whether you prefer to have the damaged merchandise replaced or be refunded for
      the damaged merchandise.


Please note, regardless of which of the above options you prefer, a return will not be required on the damaged merchandise.

We completely understand that this must be incredibly frustrating and worrisome for you! We, however, recommend waiting for 72-hours to pass before contacting us as it's quite a command occurrence for USPS or other shipping carriers to mark a package prematurely as delivered. In the meantime, we highly recommend checking your shipping address to ensure it is correct. After confirming the shipping address is correct and waiting the recommended 72-hours, please contact us, and we'll contact the shipping carrier for further information. Please note that it may take several days for us to receive a response from the shipping carrier in some cases.

Please contact us at support@witthreads.com with the following information; 
    1. Name or Order Number.
    2. Images displaying the incorrect merchandise.
    3. Whether you prefer to have the damaged merchandise replaced or be refunded for the incorrect merchandise.


Please note, regardless of which of the above options you prefer, a return will not be required on the incorrect merchandise.



Our products are on a variety of different garments. Therefore, sizing may vary from item to item. Please visit our SIZE GUIDE for the most accurate information on sizing for particular items or products. In the event of a sizing issue, please view the RETURNS & EXCHANGES section for further assistance.

At the moment, we don't offer product customization or personalization requests.

Please contact us at support@witthreads.com with the following information; name or order number and the updated shipping address edit request. Please submit requests to change the shipping address as soon as possible. After the order has been shipped, the shipping address cannot be changed or altered.

All of our products are made on-demand; therefore, please allow 3-5 business days for orders to be produced shipped. Once your order has shipped, you’ll receive an email with the tracking information for your order. If you don’t receive this email, please reach out to us at support@witthreads.com, and we’ll be happy to send it to you!

At this time, we don't offer any express or expedited shipping options.

We completely understand that this must be incredibly frustrating and worrisome for you! We, however, recommend waiting for 72-hours to pass before contacting us as it's quite a command occurrence for USPS or other shipping carriers to mark a package prematurely as delivered. In the meantime, we highly recommend checking your shipping address to ensure it is correct. Also, please check with close-by neighbors to ensure the package wasn't mistakenly delivered to them by mistake. After confirming the shipping address is correct and waiting the recommended 72-hours, please contact us, and we'll contact the shipping carrier for further information. Please note that it may take several days for us to receive a response from the shipping carrier in some cases.

After your order has been delivered, you have up to 14 days to request a refund or exchange. Unfortunately, return, or exchange requests will not be granted after 14 days of the delivery date.

For a detailed guide to our returns and exchange policy please visit our RETURNS AND EXCHANGES PAGE.

For a detailed guide to our returns and exchange policy please visit our RETURNS AND EXCHANGES PAGE.